At Dolly Sports, we challenge mass production and impulse buying by creating limited drops you'll actually want to keep forever. We believe in making fewer pieces, better, which means when you find something that speaks to you, don't sleep on it (seriously, we've all been there with the "should have, could have" regrets).
Some collection items are available for pre-order and will ship on a later date. Think of it as the best kind of delayed gratification.
Frequently Asked Questions
Your legal right to cancel (right of withdrawal)
As a consumer in the EU you have a statutory right of withdrawal. This is a legal right, separate from and on top of the goodwill exchange we offer. You can cancel your purchase within 14 calendar days without giving a reason.
- The 14 days are calendar days, not business days, and they run over weekends and public holidays.
- The clock starts on the day you (or someone you nominate) receive the last item in your order. For an order that arrives in several parcels, it starts when the final parcel arrives.
- To cancel, just tell us clearly within those 14 days. Email customerservice@dollysports.com, use our model withdrawal form, or use our withdrawal page (no account or login needed). Sending the item back within the window also counts.
- After you tell us, you then have 14 calendar days to send the item back to us.
- This right applies to items bought at a distance, including vintage pieces and items bought through Instagram.
Cancelling before your order ships
You can also cancel before your order is shipped, including pre-orders, separately from the 14-day right above. Email customerservice@dollysports.com as soon as you can. If your order has not gone out yet, we will cancel it and refund you in full, including any shipping you paid.
I'd like to exchange my item for a different size, color, or style. How does it work?
Since we work with limited drops, we can't always guarantee exchanges. But if we have your size or preferred style in stock, we'll absolutely make it happen! Drop us a line at customerservice@dollysports.com and we'll work our magic.
How do I return my Dolly Sports item?
Not feeling the love? No worries, you have 14 days from delivery to return your item for a refund, gift card, or exchange. Just email our Team Dolly at customerservice@dollysports.com and we'll walk you through the super easy return process.
We aim to respond within 48 hours on business days. Our team is small but mighty, so if we're a bit slower, know that we're giving your request the attention it deserves.
What are the return conditions?
Here's the deal:
- 14 calendar days from delivery to let us know you want to return (this is your statutory right, see above)
- After you tell us, you have 14 calendar days to send the item back
- Return shipping is on you (keep that tracking number safe!)
- We strongly recommend registered, tracked shipping with signature, and please keep your proof of postage
- We refund within 14 calendar days of being notified, to your original payment method. We may hold the refund until we have received the item back, or until you have shown us proof that you sent it back, whichever comes first. Your bank or card provider can then add a few days before the money lands.
- Items must be in original condition: unworn, unaltered, tags attached, no odors
- You're welcome to try an item on as you would in a shop. If an item is handled more than is necessary to check it and loses value as a result, we may reduce your refund to reflect that.
- On a full return of your whole order we also refund the standard outbound shipping you paid. On a partial return the original shipping stays, because we still delivered the items you kept.
My return package went missing, now what?
We feel your pain. We can refund once we have received your return, or once you have shown us valid proof that you sent it back. That is exactly why we recommend a registered, tracked service with signature confirmation and keeping your proof of postage: it is your protection if a parcel is delayed or goes missing in transit. As the sender, you are also the one who can open an investigation with the carrier.
I have a discount code but the code doesn't seem to work?
The codes supplied do not work during sale or in combination with sale items. Also, if you pay with a gift card the codes cannot be used. If you're buying new collection items and it's still not working, please let us know at customerservice@dollysports.com and we will help you out!
Do you offer gift cards?
Absolutely! Check the dropdown menu for various amounts. Pro tip: discount codes don't work on gift cards.
Order & Shipping Policy
Processing times:
- Pre-order items: approx delivery dates are shown on product pages before checkout
- Mixed orders (in-stock + pre-order): we'll bundle everything for one shipment unless you email us to separate them (extra shipping costs may apply)
- In-stock items: ship within 48 hours of payment (Friday orders ship on Monday)
- Domestic delivery: 1 to 2 business days via PostNL, DPD, or DHL
Shipping costs:
- Netherlands: €5.95, with FREE shipping on orders over €180
- Belgium & Germany: €7.50
- Rest of EU: €12.95
- Rest of the world: €29.95
Worldwide shipping: we ship globally! Don't see your country at checkout? Email customerservice@dollysports.com and we'll find a way to get Dolly to you.
About customs, taxes, and duties: international orders outside the EU might face customs fees, import taxes, and duties. That is between you and your local customs and tax authorities. These charges aren't refundable, even if you return items. If you refuse a package because of these fees, the return shipping costs come out of your refund.
Delivery issues: wrong address, not home, or refused package? It comes back to us at your expense, and we'll deduct those costs from any refund.
Damaged packages: photo first, inspect second! File a claim with the courier and email us at customerservice@dollysports.com.
The fine print:
- No PO box deliveries
- Can't combine separate orders
- No address changes after checkout
- No order modifications after checkout (you can still cancel before your order ships, see above, just email us)
- Unclaimed packages are held for 30 days. After that we may be unable to issue a refund.
Vintage items: exclusively sold on Instagram! These pre-loved pieces have character (aka potential signs of wear), and we're transparent about any flaws. Because vintage is one-of-a-kind, please choose carefully and check the condition notes before you buy. Your statutory 14-day right of withdrawal still applies to vintage bought at a distance, including via Instagram. If you cancel, the item must come back unworn and in the same condition you received it, with any tags still attached. As vintage is one-of-one, we may reduce your refund for any reduction in value if the item has been handled more than was necessary to check it.
Questions? Email customerservice@dollysports.com, we're here to help!